Loading...
Skip to content
×

Free shipping for orders over $100

Free shipping for orders over $100

  • Home
  • Family Jewelry
    • DAUGHTER
    • SON
    • MOM
    • DAD
  • Products
  • Customer Reviews
  • Order Tracking
  • Contact Us
  • Canvas
  • Facebook
  • Instagram
Love This Family
Cart
Your cart is currently empty.
  • Home
    • DAUGHTER
    • SON
    • MOM
    • DAD
    Family Jewelry
  • Products
  • Customer Reviews
  • Order Tracking
  • Contact Us
  • Canvas

Shipping Info

When will my order ship?

Once an order is placed, the production usually takes 2-3 business days (maximum of 5) for jewelry, 3-5 business days (maximum of 7) for engraved products like wood watch, pocket watch and wallet insert. Once the item ships, the tracking information will be emailed to you automatically. Delivery times are as follows:

JEWELRY:

  • United States: 2-5 business days
  • Canada: 3-7 business days
  • Europe: 4-8 business days
  • Rest of the world: 6-10 business days

ENGRAVED PRODUCTS:

  • United States: 10-25 business days
  • Canada: 10-25 business days
  • Rest of the world: 10-30 business days

Note that orders of multiple items may ship separately for expediency, but there's no extra charge for this beyond the usual multi-item shipping rates. If you order more than one item from us then most likely the items will arrive in separate packages. They will also sometimes arrive on different days. The delivery time of your product is stated on the product page. Just remember that it is normal for your order to arrive in separate packages.

In addition, in some rare cases, we will have to contact you via email to confirm your order quantity or credit card fraud investigation before we send it to production. It may takes 1-3 days more than normal (depends on how fast we receive your answer emails).

How does Love This Family handle returns?

Each item is made to order for every customer - and as such, we cannot accept general returns for items. This includes:

  • Change of mind
  • Items ordered in error (including wrong quantity, design, or variant selected)
  • Exchanges for alternative design, product or size
  • Not as expected items
  • Unwanted items

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

In most cases, we will replace your order if there is a problem such as a defect or broken in transit.  Our process takes 3-5 days to produce as we need to let the ink and glass on the handcrafted item settle and check for defects before shipping. 

All Sales Are Final!!!

We do not accept any returns, exchanges or refunds, unless the item is defective or damaged.

If you have further inquiries, please contact support@lovethisfamily.com

Our Policies
  • About Us
  • Terms Of Service
  • Privacy Policy
  • Shipping Info
  • Return & Refund
  • Contact Us
Contact Us
  • Address:1968 S. Coast Hwy, Suite 5678, Laguna Beach CA 92651, United States

    Email:support@pawsionate.com

Follow us
  • Instagram
  • Facebook
Secure Payments
  • Visa
  • Mastercard
  • PayPal
© 2025, Love This Family Powered by Shopify
  • Choosing a selection results in a full page refresh.